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Refund Policy

Last updated: March 1, 2025

Introduction

This Refund Policy outlines the conditions under which Controlata issues refunds for subscription payments. By using our Service, you agree to the terms of this Refund Policy.

General Policy

Controlata operates on a subscription basis for its inventory management system. As a general rule, subscription fees are non-refundable. When you purchase a subscription plan, you are committing to pay for the entire billing period (monthly or annual) you have selected.

When You Cancel Your Subscription

If you cancel your subscription:

  • Your account will remain active until the end of your current billing period.
  • You will not receive a refund for the unused portion of your current billing period.
  • After your billing period ends, you will lose access to the service.
  • After 30 days, your data may be permanently deleted from our systems.

Exceptions Where Refunds May Be Issued

Controlata may issue refunds in the following limited circumstances:

  1. Service Unavailability: If you experience significant service unavailability (more than 24 consecutive hours) due to our systems, you may be eligible for a prorated refund or service credit for the affected period.

  2. Duplicate Charges: If you are charged multiple times for the same subscription period due to a technical error, the duplicate charges will be refunded.

How to Request a Refund

To request a refund:

  1. Contact our support team at [email protected] within 7 days of the applicable event.
  2. Include your account information and a detailed explanation of why you believe you qualify for a refund.
  3. Our team will review your request and respond within 5 business days.

Processing of Refunds

If your refund request is approved:

  • Refunds will be processed to the original payment method used for the purchase.
  • Credit card refunds typically appear within 5-10 business days, depending on your card issuer.
  • PayPal refunds typically appear within 3-5 business days.
  • Bank transfer refunds may take up to 10 business days to process.

Final Decision

Controlata reserves the right to make the final decision regarding all refund requests. We may request additional information to verify the circumstances of your refund request.

Changes to This Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the “Last updated” date at the top of this Refund Policy.

Contact Us

If you have any questions about this Refund Policy, please contact us at [email protected].